Frequently Asked Questions
Everything you need to know about your power solutions and orders.
How do I know which battery is compatible with my device?
To ensure compatibility, please check the voltage, capacity (mAh), and physical dimensions of your original battery. You can also search our site using the specific part number or model number found on your device's label.
What is the typical lifespan of a YDL Battery?
Our high-quality lithium-ion and polymer batteries are designed to last between 300 to 500 charge cycles before reaching 80% of their original capacity, depending on usage and storage conditions.
How long does shipping take and is it safe for batteries?
Shipping typically takes 3-7 business days depending on your location. Because batteries are classified as sensitive goods, we use specialized carriers and UN-certified packaging to ensure safe and compliant delivery.
Do you offer a warranty on your products?
Yes, all YDL Battery products come with a standard 12-month warranty covering manufacturing defects. If your battery fails to hold a charge within this period, contact our support team for a replacement.
Can I return a battery if I ordered the wrong size?
We accept returns within 30 days of purchase, provided the battery is unused and in its original packaging. Please note that customers are responsible for return shipping costs for non-defective items.
How should I store my battery if I am not using it?
For long-term storage, we recommend keeping the battery at approximately 40-50% charge in a cool, dry place. Avoid storing batteries at 0% or 100% for extended periods to maintain cell health.